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Returns

 

  • Items can be returned within 14 days of delivery for a store credit. Please note we do not offer refunds. A refund will only be provided if an item is assessed and deemed as faulty. 

  • All item(s) to be returned must be in their original, unworn, unwashed condition. All tags and incidentals (i.e. spare buttons) must be attached.

  • Please take care when trying on the item as we are not able to accept returns with makeup stains. If the item is deemed unsellable it will simply be returned to the customer.

  • We do not offer refunds on SALE items. We will however, exchange sizes, if stock is available.

  • We do not offer exchanges on accessories or jewellery including headwear so please choose these items carefully.

  • By purchasing from Studio Fashion, you have accepted the possibility of slight variations in colour and size specifications. Colours may appear slightly different dependent on individual monitor settings.

 PROCESSING TIME

  • We process all returns within 3-8 business days of them being received.

  • You will receive an email with the details and outcome of your processed return.

 STORE CREDIT

  • Returned items will be issued a store credit, unless you have been approved for a refund due to a faulty garment.

  • A store credit is valid for 6 months from the date of issue and can only be used in one transaction.

FAULTY ITEMS

  • Every effort is made to ensure the item you receive is in perfect condition but faults can occur. We offer refunds on faulty garments only, however we reserve the right to offer a replacement item first.

  • Please contact customer service via email studiofashionaus@gmail.com within 3 days of receiving your product if you believe it to have a manufacturing fault. We will treat this at the highest of priority. Please ensure you do not throw out any of the packaging information as this will be required to move forward.

REFUNDS

Refunds will only be provided if an item is assessed and deemed to be faulty. Please contact the Studio Fashion Customer Service Team via email studiofashionaus@gmail.com to be approved for a refund for damaged of faulty products.

Returns Process

    1. Please ensure your return complies with our full returns policy above, otherwise, your return could be sent back to you.

    2. Download, print and complete a returns form HERE: 
      Returns Form PDF.

    3. Include your returns form with the item(s) you wish to return and package together in a traceable mailing satchel

    4. You will need to cover the return postage. Ensure you keep your tracking number as we are not responsible for items lost in transit.

    5. Once your return is received here at Studio Fashion, please allow 5-8 business days for your store credit to be issued.

You will receive your store credit via email so please be sure to check junk folders as often promotional emails go there.

Please send all returns to the following address:

Studio Fashion
1190 Glenhuntly Road,
 Glenhuntly VIC, 3163

 

Alternatively, items can be brought into any Studio Fashion store.