FAQs

Can I change my size or cancel my order after it has been placed?

Please contact us as soon as possible! Our team work very swiftly to ensure your order is packed and shipped out to you as soon as possible, so we cannot guarantee your required changes will be applied. Nevertheless, we will do our very best to try and accommodate your request. Kindly note that we can cannot swap items to a different style.

I accidentally entered the incorrect shipping address – can you change it for me?
Please contact us immediately with your correct address. If your order has not yet been shipped we may be able to amend your shipping label accordingly, however if your order has already been packed and/or dispatched then we sadly cannot make any changes for you.

What currency are your prices in?
All of our prices on our website are listed in Australian dollars (AUD).

What payment methods do you accept?
We accept Visa, MasterCard, AMEX, PayPal, Zip Pay and Afterpay as valid payment methods on our website. 

Afterpay Terms of Service 
PayPal Terms of Service 
Zip Pay Terms of Service

When will I receive my order?
If you place an order before 10AM AEST on any business day then it will generally be delivered the following business day if you live within an Australian metro area. Please allow an additional 2-3 business days if you live regionally.

Please note Australia Post do not operate on weekends or public holidays. For example, if you place an order before 10AM AEST on Friday, then it will be delivered the following Monday.   

What sizing are your items in?
All of our products are listed in Australian sizing. If you are still unsure about your size, please be sure to email studiofashionaus@gmail.com – we will do our best to ensure you find your perfect fit!

Are your garments true to size?
Please note that as we stock a variety of clothes from different suppliers, our garments will not be exact to our size guide. Sizing may also depend on style, material and fit.

Most of our products have sizing indicators in the description to help you decide which size to go for. 

How do I return an item?
To check if you are eligible for a return, please read through our returns policy carefully here.

You do not need to contact us prior to lodging your return. To return an item back to us, you just need to fill out the returns form back along with your item to the following address:

Upon receiving your return, we will issue you a store credit that you can then use to purchase another size or item that you love!

Please be sure to obtain a tracking number for your return parcel, as we cannot compensate for any returns that are lost in transit. 

Can I return my item for a refund?
We do not offer refunds on any purchases unless the item is deemed faulty. This also applies to purchases made via Afterpay and Zip Pay. For items returned due to purposes such as sizing, change of mind, or wrong selection, we will offer a store credit to purchase another item from our website.  

How long is my store credit valid for?
All store credits are valid for 12 months from the date of issue.

Can I drop off my return?
Yes! You can drop of your returns to any Studio Fashion store. Click here to see locations. 

I think my item is faulty, what should I do?
Oh no! We do inspect all of our garments prior to sending these out to our customers to maintain a high standard of quality. However, if on the very rare occasion you do happen to receive a genuinely faulty item, please email us right away at studiofashionaus@gmail.com so we can take the best possible course of action for you. Please be sure to include your order number, the product name and image/s of the fault.

Faulty items do not include those that have already been washed and/or worn by the customer. If damage occurs after the customer has used the product, we cannot accept a return due to fair wear and tear. 

Please note that loose threads are not considered to be a manufacturing fault. This occurs naturally during the manufacturing process and these can easily be cut off without damaging your garment.